Digital accessibility

Digital accessibility for everyone.

Websites, apps, kiosks and documents that every person can use, including people of determination, older people and anyone on a slow connection or a small screen. We help government entities, companies, schools and universities in the UAE find the barriers, fix them and keep them fixed.

WCAG 2.1 AAUAE TDRA Web Accessibility PolicyDubai Universal Design CodeTested with real users

Talk to us How we work

Why it matters

When a service works for everyone, it simply works.

More of daily life now happens on a screen: paying a bill, booking a clinic, enrolling a child, applying for a job. If a website or app can't be used with a screen reader, a keyboard, larger text or plain language, people are shut out of things they depend on. In the UAE, the TDRA Web Accessibility Policy sets WCAG 2.1 AA for government websites and apps, and the same standard is becoming the expectation everywhere. Accessibility is not a favour to a few; it is good service, for all.

The HCD difference

Most accessibility checks look at a standard. We ask whether the service works.

Most checks ask

"Does the website meet WCAG?"

HCD asks

"Can people actually use it?"

Compliance

Evidence

Human experience

Lasting capability

Accessibility is a research discipline before it is a checklist.

How we work

Assess. Plan. Engage. Sustain.

One method in four steps, from the first assessment to accessibility that lasts. Simple enough for a service owner, thorough enough for a technical team.

01 · Assess · Know where you stand.

Digital accessibility assessment

WCAG 2.1 AA assessment · Automated and manual testing · Assistive-technology testing · Websites, apps and kiosks · Document accessibility · Arabic and English content · Gap analysis and priorities

02 · Plan · Know what to do next.

Strategy & roadmap

Accessibility roadmap · Remediation planning · Accessibility policy · Standards for your design system · Requirements for vendors and agencies

03 · Engage · Test with the people who use it.

Human-centred accessibility

Inclusive research · Usability testing with people of determination · Screen-reader, keyboard, magnification, voice-control and cognitive-accessibility users · Co-design workshops

04 · Sustain · Make it part of how you work.

Training & governance

Training for designers, developers and content teams · Content guidelines · Acceptance criteria · Monitoring and re-testing · Continuous improvement

The test that matters

Accessibility isn't about pages. It's about whether a person can finish the task.

A page can pass a scan while the task fails. We follow the whole journey the way a person actually experiences it, and ask one question at every step: could they finish?

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Who we work with

Accessibility for every kind of organisation.

Government entities

Public websites and apps that meet the TDRA policy and serve every resident and visitor.

Companies & brands

Banking, retail, travel, healthcare and telecom services that every customer can use.

Schools & universities

Learning platforms, portals and documents that work for every student, parent and teacher.

Healthcare

Booking, records and patient information that people can use when it matters most.

Cities & venues

Kiosks, wayfinding and digital signage, joined up with physical accessibility through Universal Access.

Product & tech teams

Accessible design systems and components, so every new feature starts accessible.

Application · Building or refreshing a website or app?

Build accessibility in; don't check for it at the end.

A redesign is the moment to get accessibility right. We advise you through the whole project, so the new site or app is accessible on launch day, not fixed after a complaint. Your team or your agency builds it; we set the bar and verify it.

DiscoveryRequirementsAgency selectionDesign reviewUser testingAcceptance testing